Shipping & Delivery
Please allow 2-5 business days for handling and shipping. We generally ship worldwide but if your country is not in our list of destinations, please contact us at email@example.com and we will gladly assist you with alternative shipping arrangements.
SHIPPING WITHIN SWITZERLAND (1-3 business days in transit)
FREE for orders with B-Post (A-Post +3.50chf) > 50 chf
7 chf for orders < 50 chf
INTERNATIONAL SHIPPING (EU, USA AND REST OF THE WORLD)
International shipping is now made easy. Duties and taxes are calculated at checkout. The cost is provided to Vivian Graf by the custom agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient. This calculated amount can be paid at checkout DDP (Delivery Duty Paid) or upon receipt DDU (Delivery Duty Unpaid).
We are not responsible for these fees, and suggest customers contact their local customs bureau or DHL Worldwide with inquiries when selecting the option DDU because the final charges by DHL may vary. We therefore recommend selecting the option DDP.
If you prefer to select the option DDU you will be charged by DHL directly and in this case you are still responsible to pay duties and taxes upon the import into your country.
If you refuse a package upon delivery we consider it as abandoned and the package is not eligible for a refund or store credit.
Vivian Graf can provide international customers with DHL return labels. The cost of the return shipment however is the responsibility of the customer. All shipping costs are non refundalbe.
> We cannot guarantee delivery times. You should receive your parcel within the given times by DHL however these times are estimates excluding external factors like customs clearance process. Thank you for your patience.
> Once an order ships and is in transit, the order can't be canceled.
> The customer is responsible for paying return shipping costs for any returned item/s. Shipping costs are non-refundable.
Unfortunately, we are not responsible for packages that may be lost in transit. It is the responsibility of the recipient to locate packages. However, we will do our best to assist you in locating the lost package. We highly recommend choosing a delivery address you trust and preferably one where someone is able to receive and sign for the package.